At Alleviate, your privacy is of the utmost importance. Here's a detailed explanation of how we use and store your data:
How we use your information:
Administration: We store your personal information for administrative purposes. This includes your name, date of birth, address, bank details, body measurements, personal nutritional preferences, health history, and any other relevant information.
Payments: We use your personal information to process your membership, including updating your bank details and processing any additional add-ons to your membership.
Personalisation: We use your personal information to tailor your plan and customize any nutrition or exercise specific to your goals. This could include in-body scans, a Trainerize account, or any other platform(s) as deemed applicable by the coach.
Advertising: We use your personal information on our private and public social media platforms for content creation.
Recommendations: We use your personal information to provide specific feedback based on your health, well-being, and progress at Alleviate. This includes recommending any additional purchases that could help you reach your goals.
By joining Alleviate, you agree to the collection and use of your information in accordance with the privacy policy detailed above. We will not share your information with any 3rd parties unless the coach deems it necessary. However, we will always notify you and seek your consent before doing so. Please note, in the event of an emergency, a request from law enforcement, a court order, or regulatory agencies, we may share your personal information if necessary to protect Alleviate from illegal activities, safeguard Alleviate's reputation, or to protect our clients' interests.
We actively store your information for as long as you are a client at Alleviate. For audit and legal purposes, we may store your information for 1 year after the termination of your membership.
If you have any queries or questions regarding this privacy policy, please contact Alleviate via email at hello@thealleviategroup.com.